Automation for property managers · Dayton, Ohio
Maintenance requests, sorted before you pick up the phone.
Tenants text one number. Our AI gets the photo, the unit and how urgent it is, then sends it to the right vendor. Real emergencies still go straight to a person.
Example text conversation
Sound familiar?
"It's leaking." That's the whole text.
No photo, no unit number, no idea how bad it is. It takes three replies before you can even call a vendor.
Your phone never clocks out
Calls at 11pm about a running toilet. You can't tell what's an emergency until you've already answered.
Follow-up eats the week
Rent reminders, lease renewals, owner updates. Important, repetitive, and all done by hand.
How it works
From a tenant's text to a dispatched vendor, without you typing a word
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1
Tenant texts one number
No app, no portal login. Day or night.
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2
AI gets the details
Photo, unit, what's wrong and how urgent, in a friendly back-and-forth.
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3
Routed by your rules
Emergencies go to your on-call person right away. Everything else goes to the vendor you choose.
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4
Everyone stays updated
The tenant hears back, the job is logged, and owners see it in their monthly report.
Live demo
Watch one request go from text to work order
Tap Next step to follow it through all three sides: the tenant, your dashboard and your vendor. Names and units are examples.
1 · Tenant texts
Maple Court Maintenance
Text line
2 · Your dashboard
3 · Plumber's phone
Terry Ops Dispatch
Nothing yet. This phone only buzzes once the job is ready.
Services
Start with maintenance. Add the rest when you're ready.
We set everything up and keep it running. Works alongside AppFolio, Buildium or whatever you use today.
Maintenance Intake
The AI text line for tenant requests, with vendor dispatch and emergency routing.
$1.50 per unit / month · $250 minimum
Rent & Lease Follow-Up
Everything in Maintenance Intake, plus rent reminders and lease renewal check-ins sent automatically.
$2.25 per unit / month · $400 minimum
Full Operations
Everything above, plus monthly owner reports and an after-hours assistant.
$3.00 per unit / month · $600 minimum
Try it free for 30 days.
We set it up on your properties. You judge it on your own requests. Keep it only if it saves your team time. No setup fee and no contract.
About
Local, reachable, and on the phone with you
Terry Operations is based in Dayton, Ohio, and founded by Griffin Terry. We work with small and mid-size property management teams who want fewer interruptions without hiring more staff. You'll always talk to a real person who knows your setup.
Let's talk for 15 minutes
Tell us how maintenance requests come in today. We'll tell you honestly whether this would help.